FAQs/ T&Cs

By using this website and/or purchasing from this website, you agree to the following terms & conditions.

If you can't see your answer here, please Contact Us

Black Friday Sale from Wednesday 13th November. Please note no other discount codes are valid during this time and cannot be stacked. Sale ends November 24th, unless extended, or products sell out.

Orders that are cancelled prior to shipping will Incur a 15% restocking fee. This will cover the fees that are not refunded to us by the payment processor or Shopify, and the time taken to cover picking of your order. Orders are picked as they come in and then await QC and shipping.

By purchasing from us you confirm that you have:

- Measured your dog and read each individual size chart for the products you are buying. Different products vary to the size. It is the customers responsibility to measure. We will not take responsibility for sizing issues. Please carefully read the sizing guide for each specific product before placing your order. If you are unsure, please email us with your dog's neck and chest measurements before purchasing. We cannot guess your dogs sizing. Any advice giving on sizing without measurements is GENERAL ONLY. All products, including manufactured items are made by hand. Allow 2-3cm difference in all products. If you are unsure on sizing, please contact us. These are not bulk made items. If you have any queries about sizes, be sure to reach out.

- We are a small business. please allow 1-3 business days for orders to be dispatched. This applies only to items that are NOT handmade to order.

- We cannot cancel/refund orders. If you need to make changes to your order, contact us ASAP so that we can alter your order.

- We do not accept change of mind returns, and no refunds are given unless there is a fault with the item.

Q: WHAT ARE THE CARE INSTRUCTIONS FOR DIZZY DOG COLLARS ITEMS?

You may machine wash or hand wash your collar, leash and/or harness (except for leather and vegan leather). We recommend a mild detergent, and a temperature no more than 30 degrees Celsius. Hang, or lay flat to dry.

Any creases may be ironed on a very luke warm iron UNDER a cotton cloth. Iron in one direction only. We do not recommend ironing fabric harnesses. Do not iron directly onto product.

Please note that no collar is indestructible.

To ensure a long life for your pet's new outfit, we recommend alternating them with another item throughout the year (just as we do with clothing). This will reduce the general wear and tear on the item/s. Many of our items are carefully handmade designer pieces that will last a long time when cared for properly. Switching between a number of your pet's favourite collars/leads/harnesses throughout the year, along with checking on a regular basis for wear and tear is recommended to ensure the safety of your pup and extend the life of your pet's items.

The wear and tear that your pet’s outfits will experience will depend on your pet’s lifestyle. If your pup is particularly active, swims everyday, or is in general a rough and tumble pooch, we recommend having a “home collar” and wearing his or her designer duds out for doggy dates, days out or the like. Do not, under any circumstances, leave a harness on your dog or cat when you are not walking your pet. They are not designed for any use other than walking, and are not designed to withstand normal day to day playing; they are designed only for walking.

CAR SEAT COVERS

Our car seat cover utilise a non slip base so it is not suitable for a machine wash. Due to the size of the covers, machine washing is not recommended in order to avoid catching the material during the washing cycle. Wipe down or hose wash only, hang to dry in the shade.

Q: WHEN WILL MY ORDER ARRIVE ONCE IT HAS SHIPPED?

A: This will vary based on the shipping method you select.

AS A GENERAL GUIDE: Australia: Tracked Delivery; Authority to Leave: 2-7 business days. Express Post: 1-3 business days.

Allow for delays due to covid, holidays and weekends. NT and WA are expectec to take in excess of 8 business days for standard post.

Q: DO I GET A TRACKING NUMBER WITH MY ORDER?

A: All parcels will receive a tracking number. Please note that some countries require the item to ship through customs before a number is given. This may take up to 7 days, however we will still be able to track on the back end for you.

Q: HOW DO I RETURN AN ORDER?

A: If you are unhappy with your purchase, you are welcome to return your items for a Store Credit. We do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 24 months, and can be used on any item/s on our website.

- Items will only be accepted if returned in 100% original condition ,unwashed, un-perfumed, fur and dirt free.

- Customers must cover the postage cost to send the item back to us.

- ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

- Please note: We do not accept the return of any treat products.

- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

We DO NOT accept returns on SALE items. Exchanges must be made before 21 days after purchase have passed.

Q: WHAT IF MY PARCEL TRACKING ISN'T SHOWING ANYTHING?

A: Australia Post tracking will be active within 12-48 business hours.

International tracking usually updates within 24 business hours once shipments have been picked up by DHL courier.

If there is a delay due to customs, most of the time they will resolve within a few days but may take up to 5 weeks.
This is a rare occurance but we will keep track of the items progress along the way.
Delays due to customs processing or environmental conditions may occur.
For the most up-to-date information, you may call your postal service or visit the tracking page or contact your delivery courier.

Q: WHAT IF MY PARCEL DOESN'T ARRIVE OR IS DAMAGED IN THE MAIL?

A: If your item scans as delivered, but you are unable to find it, please look in all the places it may be hidden. Australia Post wants your items to arrive just as much as we do, and they may have hidden it out of sight. If not, please visit your local post office, as it may not have been in a safe place to leave. Sometimes calling cards are misplaced, or get blown away, so please check with your post office first.

If your item is missing and cannot be found, an investigation by Australia Post (or DHL Ecommerce for international) is the standard procedure. This can take up to 35 days. Unfortunately this is out of our control, and we will need to wait for the investigation to complete before proceeding further

Unless a refund or reimbursement from the postal company has been sent to us in lieu of a missing shipment, we do not offer refunds or replacements on lost shipments. Unless you select insurance at checkout, we cannot offer over what the postal service offers us as a refund.

If the postal company determines that they cannot reimburse you, they will need to contact us to inform us this decision. As this is a rare occurrence, this would be handled on a case-by-case basis to determine an appropriate resolution.

Q: WHAT IS THE GUARANTEE ON DIZZY DOG COLLARS PRODUCTS?

We do offer a 30-day guarantee from manufacturing defects. Beyond 30-days is considered regular wear and tear.

To enhance the lifetime of your pet's collar, be sure to refer to the care instructions and the FAQ above.

Q: HOW CAN I CONTACT DIZZY DOG COLLARS IF NEEDED?

A: Drop us a line here

Additional Information:

We are located in Brisbane, Australia and operate Monday through Friday, 8am - 4pm AEST excluding public holidays.

We reserve the right to cancel and refund any order, at any time.

Disclaimer:

The following will also be made available at the checkout point before payment.
Dizzy Dog Collars are not responsible for any duties, customs or brokerage fees that may incur with sending your parcel outside of Australia. Dizzy Dog Collars are not fiscally responsible for delays that occur as a result of delayed postal processing/delivery or customs processing.
Dizzy Dog Collars accept no responsibility for any damage or injuries that occur during use with our products.

By checking out and agreeing to the terms and conditions, the buyer has made a law binding statement that they have read the entire item description and agrees with what they are buying.

. Never leave your pet tied out with or while wearing our collars, leashes and/or harnesses. Never leave removable items or accessories attached to collars or harnesses when pets are left unattended.
Collars affected by excessive scratching, chewing or rusted, tarnished or damaged hardware are not eligible for replacement. Any manufacturing defects must be presented to Dizzy Dog Collars with a photograph. If the item is deemed eligible for replacement or repair, the item must be returned to Dizzy Dog Collars for inspection. Return potage is the responsibility of the buyer. If determined to be a manufacturing fault, postage will be refunded.
Parcels that are marked "Returned to Sender" due to an incorrect address given, or a missed delivery, or a delivery that cannot be made due to “unsafe location”, “unsafe to leave” will be mailed again at the expense of the buyer. Any costs that occur with accepting a return of a defective product or returned mail will be billed to the buyer.

Intellectual Property:
All content, including but not limited to photography and product descriptions are property of Dizzy Dog Collars and may not be used without written consent.

Privacy Policy:
Dizzy Dog Collars does not sell or rent confidential information to any organisation of person for any reason. Dizzy Dog Collars does not share your confidential information with third parties unless required by law.
Billing information and email addresses are encrypted in our system.

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