Refund policy

Returns/Exchange info can be found here: https://www.dizzydogcollars.com/pages/returns-dizzy-dog-collars

Refunds Policy
Our policy requires contact within 7 days from receiving your order. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can receive an item in exchange, unfortunately we cannot offer refunds due to the handmade nature of our products.

Several types of goods are exempt from being returned. Perishable goods such as treats cannot be returned. We also do not accept products that have been used.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Faulty items will be offered a fix or a replacement of the item or an item of the same value, including postage paid costs. Please contact us within 7 days of receiving the item, as wear and tear due to dogs after this date may affect product usage. 

If you are unhappy with your purchase, you are welcome to return your items for a Store Credit. We do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 24 months, and can be used on any item/s on our website.

 - Items will only be accepted if returned in 100% original condition ,unwashed, un-perfumed, fur and dirt free.

- Customers must cover the postage cost to send the item back to us.

- Clearance Sale items are final and cannot be returned for change of mind.

- Seconds items are sold as is, any faults are described in the listing a cannot be returned.

- Please note: We do not accept the return of any treat products.

- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

Items must be original condition, and cannot be damaged or missing parts for reasons not due to our error 
Any item that is returned more than 40 days after delivery cannot be returned

Clearance Sale items 
Only regular priced items may be exchanged, unfortunately sale items are final

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.