Need to swap an item?

No problems! The only items that cannot be returned are treats, toys and 'handmade to order' items.

We cannot offer returns on sale (clearance) items

RETURNS

Items must be returned within 30 days of date received, and must be in brand new, unworn, unwashed and fur-free condition. Please ensure to use adequate packaging to prevent breakages in the mail and ensure any attached tags are sent back. We reserve the right to refuse the exchange if these conditions are not adhered to.

 *As a small business, we are currently unable to offer refunds on change of mind/incorrect sizing

There are three options for your return. 

 OPTION 1: Repurchase the needed item before returning your original item and we will refund the entire item cost once we receive your returned item .

Please note we cannot refund postage fees, and you will need to repurchase the new item /size of the same value before we can refund your original purchase 

OPTION 2: Gift card for 110% of your returned item/s value. Return your item to us and we will issue a gift card. 

 

OPTION 3: Direct Exchange: Exchange your item/s and receive a free gift worth up to $12. For this option you must post you return to us & include a return addressed parcel post bag. This bag must include the postage fee back to you. Please ensure you check the size guides for your item as many of our pieces include a small/medium size. Ensure you tell us the Item & size needed if doing an exchange

 

 DIZZY DOG COLLARS

PO BOX 3036

DARRA QLD 4076

 

Name on order:_______________________________. 

 

Order number : _______________________________

 

 (write your email address used on the order if you cannot find your order number)

 

Please note we are a 2 person business, we aim to attend to returns within 72 hours of receiving them.